Store Policies

Thank you for supporting my small business! Please review the following policies before placing an order or joining my monthly mail club. If you have any questions, please reach out through my contact page.

Payment & Order Processing

Payment must be completed before an order can be processed or shipped. An order confirmation will be sent by email. Please double-check your order details and shipping address before checkout.

Shipping & Delivery

Orders are shipped using the method selected at checkout. A shipping confirmation email will be sent once your order ships, with tracking information when available. If your order is not over $12 it will be shipped in an untracked envelope. The same applies if you sign up to my mail club.

Delivery times are estimates and may vary due to postal delays, holidays, weather, or other circumstances outside my control. International orders may be subject to customs fees, duties, or taxes, which are the buyer's responsibility unless stated otherwise on my website.

Tracking may take time to update after a label is created. If your package is delayed, please check the carrier's website or contact your local post office for assistance. 

Shipping Address Changes

Please contact me as soon as possible if your shipping address needs to be changed. I will do my best to update it before your order ships, but changes are not guaranteed if you inform me after the package has already shipped.

Once an order has shipped, the address cannot be changed. I am not responsible for delivery issues caused by an incorrect address provided at checkout. If it is returned to sender from the incorrect address, once I have the item back, I would be happy to mail out a replacement.

Refunds, Returns & Exchanges

Please review product descriptions, sizes, colors, and quantities before purchasing. If you have any questions, please reach out in advance. Refunds are generally not offered for change of mind or failure to review listing details.

Contact me within 30 days of delivery if there is an issue with your order. Include your order number and a description of the problem. Please wait for approval before returning any items.

Approved returns must be in their original condition. Return shipping costs are the buyer's responsibility unless otherwise agreed or required by law. If an exchange is unavailable, a refund or alternative resolution may be offered.

Nothing in this policy limits rights provided by applicable consumer protection laws. 

Damaged, Incorrect, or Missing Items

Please contact me within 48 hours of delivery if your order arrives damaged or incorrect. Include your order number and description of the damage. In some cases, I may request clear photos of the item and packaging if damaged.

Depending on the situation and product availability, I may offer a replacement, exchange, or refund for the affected item.

If an item is missing from your order, please reach out so I can review the issue.

Lost, Delayed, or Stolen Packages

If your package is delayed, check the tracking information and contact the carrier or local post office.

If a package is marked delivered but cannot be found, check your delivery area and contact your local postal service.

I cannot guarantee replacement or reimbursement for packages marked as delivered but subsequently lost or stolen. Please contact me so I can review the situation and discuss available options. Applicable consumer protection laws still apply. 

Monthly Mail Club

Sign-Up Deadline: Sign up by the 10th of the month to receive that month's mailing. Sign-ups after the 10th will be included in the following month's mailing.

Mailing Date: Mail club envelopes are sent by the 15th of each month. Unexpected circumstances, weekends, or postal holidays may cause delays.

Delivery Method: Your Friend Frog mail club is sent using standard stamped mail without tracking. Delivery times vary, especially for international mail.

Missing Mail: If your domestic mail has not arrived within 14 days of the mailing date, or international mail within 30 days, please contact me. Untracked mail can be difficult to locate once mailed.

Address Updates: Please ensure your mailing address is correct before the 10th. Changes made after mailing preparation begins may not take effect until the following month.

Returned Mail: Mail returned because of an incorrect or incomplete address may require additional postage or a new mailing arrangement. Please contact me to discuss options.

Subscription Changes & Cancellations: Manage your subscription through your account. Cancel before the 10th to avoid being included in the next month's mailing. Contact me if you need assistance.

Subscription Payments: Keep a valid payment method on file. If a payment fails, update your payment details promptly. Failed payments may delay or prevent that month's mailing, and subscriptions may be paused or canceled if payment cannot be collected.

Mail Club Refunds: Contact me as soon as possible regarding cancellations or incorrect charges. Once an envelope has been prepared or mailed, cancellations and refunds may not be possible. If I cannot fulfill a paid mailing, I will arrange an appropriate resolution.

Customer Responsibility & Liability

By placing an order, you acknowledge that you have reviewed the product descriptions, shop policies, and shipping information and accept responsibility for providing accurate order and shipping details. Once an order is shipped, delivery times and postal handling are outside my direct control. To the extent permitted by law, I am not liable for delays, losses, or circumstances beyond my reasonable control. If there are circumstances within my control, I will help resolve the situation. Nothing in this policy excludes liability that cannot legally be excluded.

Contact

For questions about orders, shipping, or your mail club subscription, please use my contact page. Include your order number when applicable.